Privacy & Cookies
Who are we and how to contact us
Assist Passive Fire Protection Ltd provides a range of fire compartmentation services, expertly advising and installing life-saving fire protection systems.
You can get in touch with us in the following ways:
By email: info@assistpfp.co.uk
Through this website: www.assistpfp.co.uk
About this privacy policy
This policy sets out how we collect, use and protect your personal data. It applies to personal data collected via:
Our website
Email correspondence
Telephone calls
Social media
Enquiries about our services
Providing products or services to us
If you follow links to third-party websites, please note these are outside our control and have their own privacy policies. We do not accept responsibility for their content or policies.
What information we collect about you
We may collect and process the following information:
Your name, contact details, and business information
Information relating to our working relationship (e.g. project details, correspondence, financial information)
Website usage data (via analytics tools)
Information you provide when contacting us or requesting services
How we collect and use your information
We collect personal data when you:
Complete a contact form
Request a service or information
Subscribe to communications
Contact us by email or phone
Lawful basis for processing
We only process your personal data where we have a lawful basis to do so. These include:
Consent – when you opt in to marketing communications
Contract – to fulfil services we provide to you
Legitimate interests – to manage and grow our business
Legal obligations – such as financial record keeping
How we use your information
We use your personal data to:
Manage our relationship with you
Deliver services and respond to enquiries
Administer our business
Send marketing communications (only where consent has been given)
Sharing your information
We do not sell your data.
We may share your information with:
Trusted contractors or employees working on your project
Service providers (see below)
Authorities where required by law
All data shared is limited to what is necessary.
Third-party services we use
We use carefully selected third-party providers to operate our business:
Website hosting
Our website is built and hosted on Squarespace (USA):
Analytics
We use Google Analytics and Squarespace Analytics:
These tools collect anonymised data about website usage.
Accounting software
We use Xero for invoicing and accounting:
Project management
We use PlanRadar to manage workflows:
International data transfers
Some of our providers (e.g. Squarespace, Google) are based outside the UK.
Where this happens, we ensure appropriate safeguards are in place, such as:
Standard contractual clauses
GDPR-compliant frameworks
Your rights
You have the right to:
Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time
Lodge a complaint
To exercise your rights, contact: info@assistpfp.co.uk
Data retention
We retain personal data only as long as necessary:
Financial records – 6 years
Client/supplier records – 2 years after last contact
Enquiries (non-clients) – 6 months
We may retain data longer where required for legal or contractual reasons.
Data security
We take appropriate technical and organisational measures to protect your data, including:
Secure systems and software
Restricted access to data
Use of trusted third-party providers
Cookies
We use cookies to:
Ensure website functionality
Analyse website usage
Improve user experience
You can control cookies via your browser settings.
More information:
Age of consent
By using this website, you confirm you are at least the age of majority in your country.
Complaints
If you are unhappy with how we handle your data, you can contact:
Information Commissioner’s Office (ICO)
https://www.ico.org.uk
Changes to this policy
We review this policy annually and may update it as needed.
Last updated: April 2026